DELIVERY POLICIES

Choose Express Shipping or Economy Shipping

• Same-Day Shipment: Available for orders placed before 3 PM GMT, from Monday to Friday.

• Factors: Costs depend on the type of products, quantity, and delivery location

• How to View: Shipping costs are displayed at checkout after selecting your country.

• Economy Shipping: Only available in Europe.

• Note: During sale periods, expect potential delays in shipping.

Free Shipping Criteria

• General Rule: Available for orders exceeding specific value thresholds, which vary by region. [See Regions Below]

• Exceptions:

  • Not applicable to sale items.

  • Orders with multiple footwear items are excluded.

  • Certain non-sale items may also be excluded (specifically noted on their product pages).

Tracking Your Order

• Shipment Confirmation: Receive an email with a tracking number.

• Order Status: Check your order history by logging into “My Account”.

• Customer Support: Available for any queries or concerns. Contact customer service.

Return Policy

• You can return your orders up to 14 days upon arrival. [See Return Policy]

VAT and Customs Information 

• For EU Customers: Taxes are included in the order. No customs duties apply. 

• For USA & UK Customers: DDP Shipping included - DDP (Delivered Duty Paid) shipping means Wrong Weather covers all duties, and customs fees. 

• Non-US and Non-EU Customers: Taxes are not included in the order. Local import duties may be charged upon arrival in the destination country, payable by the recipient. Please contact your local customs to know about your local policies.

• Rejected/Unclaimed Orders:  When purchasing goods from outside the European Union, you automatically become an importer. This means that your order may be held at customs upon arrival in your country, awaiting the payment of local fees, taxes and value of the products you are importing. Wrong Weather is not responsible for the payment of these costs. If you decide not to comply with the payment of these fees and reject or don't claim the order, you will incur a fine. The fine amount will vary, depending on your local customs charges, and will be deducted from the value of your refund. 

• Local Customs Costs Outside EU: Any customs cost, whether for the shipment of the order or its return is the customer's responsibility, and Wrong Weather cannot be held responsible for the same. Please contact your local customs to know about your local policies.

REGIONAL FREE SHIPPING DETAILS 

1. US

• Delivery Time: 1 to 2 days.

• Free for Orders Over: USD 220.

• DDP Shipping included - DDP (Delivered Duty Paid) shipping means we cover all duties, and customs fees. We handle all transport and customs procedures, ensuring a hassle-free delivery to your doorstep without any additional charge.

1. Canada

• Delivery Time: 1 to 2 days.

• Free for Orders Over: USD 220 / EUR 200

• Additional Charges: VAT and local customs duties apply. Please contact your local customs to know about your local policies.

1. Europe

• Delivery Time: 1 to 2 days.

• Economy Shipping Delivery Time: 2 to 7 days.

• Free for Orders Over: EUR 160.

• Exclusions: Free for Orders Over EUR 190 for the following countries/regions:

Norway, Switzerland, Iceland, Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Liechtenstein, Macedonia, Greenland, Serbia, and São Marino.

• DDP Shipping included - DDP (Delivered Duty Paid) shipping means we cover all duties, and customs fees. We handle all transport and customs procedures, ensuring a hassle-free delivery to your doorstep without any additional charge.

1. United Kingdom

• Express Shipping Delivery Time: 1 to 2 days.

• Economy Shipping Delivery Time: 2 to 3 days.

• Free for Orders Over: GBP 164.

  • Minimum Order Value: GBP 135.

• DDP Shipping included - DDP (Delivered Duty Paid) shipping means we cover all duties, and customs fees. We handle all transport and customs procedures, ensuring a hassle-free delivery to your doorstep without any additional charge.

  • Exclusions: Ireland and Scotland all taxes included. 

  Japan

• Delivery Time: 2 to 3 days.

• Free for Orders Over: JPY 49513 / EUR 310

• Additional Charges: VAT and local customs duties apply. Please contact your local customs to know about your local policies.

1. Asia

• Delivery Time: 2 to 3 days.

• Free for Orders Over: USD 337 / EUR 310

• Additional Charges: VAT and local customs duties apply. Please contact your local customs to know about your local policies.

1. Rest of the World

• Delivery Time: 2 to 3 days.

• Free for Orders Over: USD 337 / EUR 310

• Additional Charges: VAT and local customs duties apply. Please contact your local customs to know about your local policies.

1. Portugal

• Express Shipping Delivery Time: Within 24 hours.

• Economy Shipping Delivery Time: 1 - 2 days.

• Free for Orders Over: EUR 50

• Additional Option: In-store collection available.

Note on Currency Conversion and Pricing:

Prices on our website are subject to small changes due to currency conversion rates. This means, that if you're paying in a different currency than EUR, the final amount may slightly differ from what's shown due to exchange rate fluctuations. 

For any questions, feel free to Contact Customer Service.